Refund policy

REFUND AND RETURN POLICY
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CANCELLATION

Once the product has been processed (packed or shipped), we are no longer accept any cancellation of orders. So please make sure whether you really want to make the purchase or not before you placing your order.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For a refund or replacement, we only accept the hazefalls which arrive in a several condition :

• Damaged or missing parts hazefalls
• Wrong hazefalls model or variant received

To complete your return, we require a receipt or proof of purchase.

• The item is not arrived to the address [delivery failed or delivery returned to us] because of customer's failure. It may happen if the local post office who delivered the product to your address can't find the address because of :

1. Incomplete address [street, house number, apartment number, etc must be complete].
2. No recipient at the customer's address [please make sure there's someone which authorized to take the package from the office man, otherwise the package sometimes will be returned to the post office].

• The item is ready for self-pick up at the local post office [for some reason, the local post office in some country is not able to deliver the product to customer address] and customer doesn't pick up the package. The package will be held in the post office and waiting for pick up until certain time. If no one pick the package in the post office, they may returned the package to us again. And we don't responsible for this. So make sure that you are updated with the shipping information.

For these 2 conditions explained above, we can give customer 2 options :

1. Half-refund from the net purchase amount [not include the shipping cost]
2. Replacement to the customer.
   We can re-send the package to the customer even though the first package is not delivered because of customer's failure. T&C applied :

• customer pay 20% of the purchase amount [it's additional for our operational cost, shipping cost, etc]
• we will ship out the good again to the customer's address [make sure it's a complete address]
• Please patiently wait for the new replacement!

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hazefalls.cs@gmail.com

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hazefalls.com and send your item to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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